THE urban escape

Welcome To
THE URBAN ESCAPE

Thank you for choosing to stay at The Urban Escape. The Getawayz NSW Team welcomes you into our home, and hope you enjoy your stay!

For any queries throughout your stay, please contact us, and include the property code “SYD005” in your message. You can reach us at guests@getawayz.com.au, or via your booking platform.

We have provided you with a detailed manual, specific to this home. You will also find our house rules attached. 

We hope you have a wonderful stay!

House Rules

LIVING ROOM

The main highlights on how to operate the main aspects of our living room.

  • The Wi-Fi router is located in the cupboard next to the kitchen.

    The details can be found below:

    Network Name: OPTUS_37CED0L

    Password: amiss87591jd

  • Our living room comes with a Samsung Smart TV which has access to free to air TV as well as an abundance of smart apps. Please see the instructions below on how to operate the TV.

    There is once smart remote to operate the TV. The remote has a red symbol in the top left corner just press it in order to turn on the tv.

    When turning on the TV, the main way to navigate between the different options (free to air and the applications) is through the Home button that has a house symbol, located directly under the main selection button.

    To select between different applications simply scroll along the bottom row and press the middle button to select.

    Please note we do not provide any Netflix or other accounts, you will need to log into your own accounts for use

    Please always remember to log out on departure. Getawayz NSW is not responsible for any additional bills or payments made on your account if you forget to log out.

KITCHEN

Our kitchen is well stocked and comes with all the utensils you need to cook meals at home! We ask that you take good care of any of the items in the kitchen. We know mistakes can happen, so if anything breaks, please let us know so we can replace these for you and/or our next guests!

  • Introducing our user-friendly gas oven with seamless control!

    On the right side, you'll find a knob to select a selection of different cooking programs.

    The left knob is your temperature wizard – just turn it to set your desired heat. With these intuitive controls, cooking becomes a delight.

    GAS STOVE

    Our main home comes with a 4-burner gas stove that is extremely easy to use and operate.

    In order to use this, simply hold the knob down and turn to the left to get the desired heat level you are after.

    Once done, please make sure the knob is back to the right as far as possible to make sure the gas doesn’t leak.

  • Every Getawayz home is equipped with a Nespresso machine and milk frother. Complimentary coffee pods are provided for your visit.

    When using the Nespresso machine:

    • Ensure the machine has adequate water, and is turned on at the powerpoint.

    • There are buttons to make different sized coffees on the top of the machine. After turning the machine on, these buttons will flash until the machine is ready for use.

    • When ready, place the pod in the machine and pull the silver latch down. Then press the button corresponding to your desired size of coffee.

    • Please regularly empty out the discarded pods from the machine.

    If you prefer milk in your coffee, we request that you supply your own milk for your visit.

  • This property is equipped with an automatic dishwasher. Dishwashing tablets, liquid, or powder will be provided.

    To operate this dishwasher, please:

    • To power on the dishwasher press the power button on the far left.

    • To select the mode press one of the 5 buttons on the right

    • To start the machine simply close it.

    On departure, we ask that you use the “Quick 50” cycle, located on the right. Our housekeeping & styling specialists will thank you for this!

  • It is simple to use by pressing one of the buttons on the right side panel, where you can choose the programme that you want, such as defrosting, softening, melting, etc. Press one of those, then click the Start button to start it.

Home Utilities & Services

In this section, we provide detailed information about the various utilities and services available for your convenience and comfort during your stay. From essential services to general safety facilities, you'll find everything you need to make your stay enjoyable and hassle-free.

  • The fuse box at this property is located in the kitchen cupboard above the fridge.

    If the power is not working, please check the fuses in the fuse box and flick all on if one of the fuses has blown or been switched off.

    If all the switches are on, this is most likely a local power outage.

    Unfortunately, there is nothing Getawayz NSW can do to rectify external power outages.

    We would recommend either:

     Using the Ausgrid Website to check for any known outages in the area.

    Or call their hotline number:  13 13 88 to report an outage.

    If there is not a local outage and you are still experiencing issues, please contact the Getawayz NSW on 0480 801 294. For any issues after 9pm, we will attend first thing in the morning, if power is not returned to the home.

  • The bins are located at the parking level. Turn left, walk 50 meters, then take the next left.

    The building operates a three-bin system, landfill (red), paper and carboard (blue) and, glass and plastics (yellow). Please make sure you use the correct bins for the correct materials.

  • FIRE

    Getawayz NSW prioritizes the safety of our guests and conducts regular fire safety inspections in all our properties.

    To ensure safety, kindly use the rangehood in the kitchen and adhere to our strict 'no-smoking' policy within the house premises.

    For emergencies, there is a fire extinguisher located in the laundry. If used, please inform Getawayz NSW immediately.

    In the event of a fire, please first ensure the safety of all guests and then promptly call the fire department at +000 using your phone.

    Your safety is our top priority, so please report any near misses or incidents to us. Your cooperation is appreciated.

  • Getawayz NSW has staff available 7 days a week, from 8am - 9pm.

    • Please email us at guests@getawayz.com.au for any enquiries during business hours.

    • Alternatively, you can contact us via your booking platform.

    • For issues during your stay, please call us on 0480 801 294.

    Any contact outside of business hours will be responded to from 8am onwards, the next day of business.

    Please note that we take all inquiries from guests very seriously, and do our best to respond in a timely manner.