Alderwood Cottage House Manual

Welcome To the Alderwood Cottage

Thank you for choosing to stay at Alderwood Cottage. The Getawayz NSW Team welcomes you into our home, and hope you enjoy your stay!

For any queries throughout your stay, please contact us, and include the property code “SHC013” in your message. You can reach us at guests@getawayz.com.au, or via your booking platform.

We have provided you with a detailed manual, specific to this home. You will also find our house rules attached. 

We hope you have a wonderful stay!

House Rules

LIVING ROOM

As you first open the door, you are greeted by our open-plan dining, and living room. Below you will find the main highlights on how to operate the main aspects of our living room.

  • Our home comes with high speed wifi, perfect for streaming your favourite shows and sports! The details can be found below:

    Network Name: Cottage

    Password: cottage221

  • Our living room comes with a Hinense Smart TV which has access to free to air TV as well as an abundance of smart apps. Please see the instructions below on how to operate the TV.

    There is one smart remote to operate the TV. The remote has a red symbol in the top left corner, this will turn the tv on/off.

    When turning on the TV, the main way to navigate between the different options (free to air and the applications) is through the Home button that has a house symbol, located top right of the main selection button.

    To select between different applications simply scroll along the bottom row and press the middle button to select as well as there being Netflix, Youtube, Prime video and google play buttons underneath the main selection buttons.

    Please also note:

    Please note we do not provide any Netflix or other accounts, you will need to log into your own accounts for use

    Please always remember to log out on departure. Getawayz NSW is not responsible for any additional bills or payments made on your account if you forget to log out.

  • The living/dining and bedrooms on the main first floor has a Fujitsu deducted air conditioning units to keep you comfortable during your stay. We ask that you kindly turn off when you are not home.

    Use the bottum right hand button to turn the system on. The screen should show the current set temperature

    To change the temperature use the arrows located in the middle.Either press the up to increase or the down to decrease.

    If you would like to change the mode use the button “MODE” on the top left. Continue to click until you get to your desired mode.

    To change the fan speed use the button with the “FAN” logo. Continue to click until you get to your desired speed

    You may access the main menu and locate advanced settings, such as quick start, scheduling, etc, by pressing the arrow in the centre of the panel.

KITCHEN

Our home comes with a fully equipped kitchen which is perfect for family meals when you feel like staying in. Here you will find the main highlights on how to operate our kitchen.

  • The right knob allows you to effortlessly adjust the temperature settings, while the left knob provides a seamless selection of different cooking programs.

    With this intuitive design, cooking becomes a pleasure, and creating culinary masterpieces has never been easier. .

  • This gas stove is operated by dials located along the bottom.

    Experience effortless cooking with our stove's five knobs – two on the left and three on the right. Simply press, hold, and turn left to set your desired flame level. It's cooking made easy.

    Once done, please make sure the knob is back to the right as far as possible to make sure gas doesn’t leak

  • A PANASONIC microwave is simple to use by pressing one of the buttons on the right side panel, where you can choose the programme that you want, such as defrosting, softening, melting, etc. Press one of those, then click the Start button to start it.

  • Every Getawayz home is equipped with a Nespresso machine and milk frother. Complimentary coffee pods are provided for your visit.

    When using the Nespresso machine:

    Ensure the machine has adequate water, and is turned on at the powerpoint.

    There are buttons to make different sized coffees on the top of the machine. After turning the machine on, these buttons will flash until the machine is ready for use.

    When ready, place the pod in the machine and pull the silver latch down. Then press the button corresponding to your desired size of coffee.

    Please regularly empty out the discarded pods from the machine.

    If you prefer milk in your coffee, we request that you supply your own milk for your visit.

  • Our home comes with a Westinghouse Dishwasher. We ask that you make sure all the dishes and kitchen items are run in our dishwasher prior to your departure.

    The Getawayz NSW team will leave ample dishwashing tablets for you to use. If we are running low, please advise us and we will replace these for the next guests.

    The instructions on how to use the dishwasher are below:

    Simply turn the knoob to switch on the dishwasher; a light will appear above the button to indicate that it is turned on.

    Around the knoob, you will see the different modes for cleaning. On departure, we ask that you use the “Quick 30” cycle as well as the extra dry button, located on the right. Our housekeeping & styling specialists will thank you for this!

    Once done in order to start the program simply press the Start/Stop button on the left right.

other amenities

Our home is full of all the amenities that you, your friends family and your chosen family could ask for. Below we have listed the other amenities available for you and your family to use throughout your stay!

  • Our home comes with a front loader washing machine for you to use throughout your stay. Please see below how to operate the washing machine:

    Insert the washing powder or detergent into the left tray and close.

    To power on the machine there is a power button on the right side of the knob. Simply press to turn the machine on/off and you will see the screen turning on.

    To chose from the programs simply twist the knob in the middle to your desired programs for washing.

    On the left hand side, you can see different options for the cycle you have selected, including wash temp, water level and spin speed.

  • To start the cycle, simply turn the knob.

    To power on the machine simply twist the knob in the middle. This also serves as the programs option therefore, twist to your desired drying program.

    To start the cycle, simply press the play/pause button located at the far right hand side.

  • Our Gas BBQ is located on our outdoor entertaining area off the living room and is perfect for family entertaining.

    We provide a gas bottle which will be connected for you throughout your stay.

    If you do replace the gas, please let Getawayz NSW know and we will make sure to change this over when you have departed.

    To operate the BBQ please follow the instructions bellow:

    IGNITING

    Open the lid and turn on the gas supply.

    Turn the burner control knobs and push the ignition button to light the BBQ.

    Once lit, adjust the burners to your desired temperature using the control knobs.

    For more detailed information please refer to the instruction on the right side of the knob.

  • A fire pit is available for your use. Wood, kindling, and matches are all supplied in the outdoor storage.

    Please build fires responsibly, and do not operate when the weather is extremely hot, dry, or windy.

    Please do not leave a burning fire unattended.

    Do not create a fire if a total fire ban has been put in place by the local government.

  • Getawayz NSW ensures that each property has working fire alarms, and undergo regular fire safety inspections.

    Please be mindful to use the rangehood in the kitchen, and to abide by the ‘no-smoking’ house rule.

    There is a Fire extinguisher and fire blanket underneath the Under the sink, for emergencies. Please notify Getawayz NSW if this is used.

    In the case of a fire, prioritise the safety of all guests in the home, and then immediately call the fire department via +000 on your phone.

    Please report any near misses or incidents to us. Your safety is of utmost importance!

  • The fuse box at this property is located on the left side of the house (facing the house).

    In the case of a complete or partial power outage, please check the fuse box:

    If any switches are flipped into the ‘off’ position, flip them back to an ‘on’ position.

    If all switches are on, and no changes occur, then this is most likely an issue with the power supply.

    Unfortunately, there is nothing Getawayz NSW can do to rectify external power outages.

    We would recommend either:

    Using the Endevour Energy website to check for any known outages in the area.

    You may also call their hotline number: 13 10 03

    If there is not a local outage and you are still experiencing issues, please contact the Getawayz NSW on 0480 801 294. For any issues after 9pm, we will attend first thing in the morning, if power is not returned to the home.

  • Bins for our home are kept on the left hand side of the house next to the water tank.

    The recycling bin is the yellow bin and red is for general rubbish. Please make sure you use the correct bins for the correct materials.

    Bins are collected Thursday morning, so we ask that you leave these out on a Wednesday evening and collect these from the street if you are staying on Thursday. If you are checking out on Wednesday, our housekeeping and styling team will collect these on your behalf.

    If the bin instructions are not followed (including taking these out on the correct night - we will send you a reminder on the evening) there will be a $100 surcharge taken from the bond or the platform you have booked on.

  • Getawayz NSW has staff available 7 days a week, from 8am - 9pm.

    • Please email us at guests@getawayz.com.au for any enquiries during business hours.

    • Alternatively, you can contact us via your booking platform.

    • For issues during your stay, please call us on 0480 801 294.

    Any contact outside of business hours will be responded to from 8am onwards, the next day of business.

    Please note that we take all inquiries from guests very seriously, and do our best to respond in a timely manner.